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Lenskart Hiring || Customer Experience Specialist- Lead Generation

1 - 5 YearsFaridabad

Posted: 29 days ago

Job Description

Job Description:

Initiation of customer interest in the product and generate sales leads.
Identifying sales opportunities and presenting benefits and key features of products effectively to acquire new business.
Identifying sales prospects and contacts and other accounts as assigned.
Adhering to the company external or internal customer care policies and procedures.
Has an understanding of lead generation
Attitude to work with stretched targets
Contact prospects by outbound/ answer the customers via Inbound
Informs customers by explaining procedures; answering questions; providing information.
Deliver prepared sales scripts to persuade potential customers to purchase a product
Describe products and services
Respond to questions
Identify and overcome objections
Manage and resolve customer complaints
Follow up customer calls where necessary
Maintain customer/potential customer data bases
Document all call information according to standard operating procedures
Employees must be willing to work at the times required by call center managers, and some positions include evenings, weekends and public holidays
Accomplishes sales and organization related results mission by completing as needed
Has an understanding of the sales work environment
Attitude to work with stretched targets

Interested candidates can directly walk in at the below mentioned address on 15th December'17 between 10 AM to 4 PM.

Venue: | Vatika Mindscapes, 12/1, 7th Floor, Delhi-Mathura Road, Sector 27 D, Faridabad, Haryana 121003 behind Sarai Metro Station

Contact Person: Urvashi Sharma

Salary: INR 2,50,000 - 3,50,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time

Company Profile

Lenskart is India's fastest growing optical business. The company was co-founded in 2010 by Peyush Bansal, Amit Chaudhary & Sumeet Kapahi to provide Vision to India. 1/3rd of India's population today needs vision correction and only 25% of those in need wear specs. Lenskart was founded in 2010 with a vision to solve this problem of eye wear and be the Numero Uno eyewear provider in India.
With technology integration into the eyewear vertical, and keeping a deep focus on consumer happiness, Lenskart has grown more than 200% Year on Year in the last 2 years to be among the top 3 Optical Retail businesses of India today.
With employee strength of over 1200 employees, the company is continuing to grow 15% month on month, and changing the landscape of Indian Eyewear with its very unique services and products such as:
ï‚· Buying specs online with "Virtual Try On"
ï‚· Home Eye Checkup service in 7 cities with over 300+ eye checkups every day at consumer's houses
ï‚· 100+ Click & Mortar Stores pan India (including tier 2 and 3 cities) as centers for people to get their eyes checked and book orders online as well as get their post-sale adjustments done
ï‚· Network of Affiliate Doctors who place orders for their consumers online on the Lenskart platform
When in 2011, the company was selling 30 specs a day online Lenskart raised its first round of funding of USD 3.3Million from IDG Ventures India (IDGVI). In 2013, when the company was selling nearly 200 specs online per day, Ronnie Screwvala led Unilazer Ventures, along with IDG again, invested around USD 8 Million in the company. Today, when Lenskart is making nearly 2000 specs a day- shipped pan India and, has so far shipped over 10 Lac specs across the country. The company has recently raised Private equity investment from TPG Growth of 22 million USD to fulfill its vision to be India's Number One eyewear provider by 2016.
A little bit about the team and culture:
ï‚· Young passionate team
ï‚· Very numerate and focused on Analytics
ï‚· 50 people Tech team in Delhi
ï‚· Recently opened a tech office in Bengaluru also
ï‚· Experimentative and Jet Speed Execution
ï‚· Freedom to execute and take risks
ï‚· Obsessed with Customer Happiness and Delight
View Contact Details+
Contact Details

Recruiter Name:Ekta Juneja