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Lenskart is Hiring || Executive - Customer Service (inbound) ||

1 - 5 YearsFaridabad

Posted: 36 days ago

Job Description

Has an understanding of the Customer Support work environment
Attitude to work with stretched targets
Contact prospects by outbound/ answer the customers via Inbound
Informs customers by explaining procedures; answering questions; providing information.
Describe products and services
Respond to questions
Identify and overcome objections
Manage and resolve customer complaints
follow up customer calls where necessary
maintain customer/potential customer data bases
Document all call information according to standard operating procedures
Employees must be willing to work at the times required by call center managers, and some positions include evenings, weekends and public holidays.
Accomplishes organization related results mission by completing as needed.

If interested in the above mentioned position, please walk in at the below mentioned address between 10 AM to 12 PM on 12th & 13th December'17.

Venue : 12/1, 13th floor , Vatika Mindscape, National Highway 2,
Sector 27D, faridabad, Haryana -121003
Behind Sarai Metro station

Salary: INR 2,50,000 - 3,50,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time

Desired Candidate Profile

High school diploma or equivalent
Proficient in relevant computer applications
Excellent communication skills
Has a relevant Customer Service experience (Inbound or Email Process)
Knowledge of customer service principles and practices
Knowledge of call center telephony and technology
Some experience in a call center or customer service environment
Good data entry and typing skills
Age should not be more than 30 years

Company Profile

Lenskart is India's fastest growing optical business. The company was co-founded in 2010 by Peyush Bansal, Amit Chaudhary & Sumeet Kapahi to provide Vision to India. 1/3rd of India's population today needs vision correction and only 25% of those in need wear specs. Lenskart was founded in 2010 with a vision to solve this problem of eye wear and be the Numero Uno eyewear provider in India.
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Contact Details

Recruiter Name:Ekta Juneja