NPS Lead

0 - 5 Years
Faridabad

Job Description

Requirements:
  1. Strong capability in data, interpretation, inferences, strategic thinking and interpersonal skills.
  2. Graduate from top tier educational institute in India
  3. Expertise in and passion for visualization of data and insights is preferred
  4. Experience with analytic software tools.
  5. Proficiency in Microsoft Office software (Excel, Word, PowerPoint).

Responsibilities:
  1. Lead Lenskart's Online & Offline NPS study, including data analysis and reporting.
  2. Responsible for leading insights for the Net Promoter Score (NPS) customer satisfaction program, including aligning data and insights across internal and external survey sources.
  3. Produce actionable insights and recommendations to improve the customer experience across channels.
  4. Works closely with Product, Analytics and other cross functional teams to produce thought leadership to grow NPS and revenue
  5. Candidate must be able to work independently in a fast-paced environment. Strong writing and presentation skills are a must.
  6. Frequent communications and presentations to senior leadership is required, including tracking of their goals and reporting on customer satisfaction performance across all partners.
  7. The ability to make decisions, think strategically and provide thought leadership to all levels of the organization on NPS and customer satisfaction are key.

Salary: Not Disclosed by Recruiter

Industry:Internet / Ecommerce

Functional Area:Analytics & Business Intelligence

Role Category:Analytics & BI

Role:Analytics Manager

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

PG:MS/M.Sc(Science) - Any Specialization, M.Tech - Any Specialization, MBA/PGDM - Any Specialization, MCA - Computers

Company Profile

LENSKART SOLUTIONS PRIVATE LIMITED

India's biggest eyewear company.
View Contact Details+

Recruiter Name:peyush bansal

Contact Company:LENSKART SOLUTIONS PRIVATE LIMITED