1. Commitment to Customer Satisfaction
Always putting the customers needs first thereby driving the Net Promoter Score (NPS) of the respective store
Enthusiastically conveying a commitment towards providing unsurpassed Customer Service and ensuring that Lenskart associates are also abiding by keeping Customer Satisfaction as the primary objective for all our stores
Exploring the underlying reasons for recurring customer problems and also going the extra mile to find the solutions for the same
2. Sales Performance
Driving the sales of the assigned stores to meet there monthly/ quarterly and annual targets
Driving the culture of high sales performance expectations, i.e. SALES Leadership
Motivating and inspiring field team to drive for results
Review financial performance at regional level to identify improvement opportunities.
Serve as critical strategy planning link between Corporate and the field organization.
Translate corporate goals including financial returns, sales growth and market share, into business plans.
Assess field capability and establish performance priorities at group level.
3. P&L Responsibility and Maintaining Standard of Performance
Responsible for managing and maintaining store budgets and costs thereby driving planned store
Providing effective on-the-job training and guidance to team members making use of company training modules
Delivering clear, motivating and constructive feedback in a timely manner to all retail associates including Optometrists and Sales Executives at the store
Working in tandem with the L&D Dept. in assessing the training needs of every individual working in the store and giving and scheduling respective trainings
4. Manpower Planning
5. Inventory Management
Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
Participating in the various promotional activities in order to increase the foot fall of the customers in the stores; at store level
Maintaining the stability and reputation of the store by complying with legal requirements
7. Security & Hygiene
Maintaining the necessary safety measures in ensuring the safety of the store and customers
3-4 years of retail industry experience as Store Manager preferred.
Salary: Not Disclosed by Recruiter
Desired Candidate Profile
LENSKART SOLUTIONS PRIVATE LIMITED
Recruiter Name:Sanoop T Satish
Contact Company:LENSKART SOLUTIONS PRIVATE LIMITED
Address :7th floor, Vatika Mindscapes,, Sector-27D, Faridabad, FARIDABAD, Haryana - 121003,India