Store Manager-phoenix Mall- Pune

3 - 5 Years

Job Description

1. Commitment to Customer Satisfaction

Always putting the customers needs first thereby driving the Net Promoter Score (NPS) of the respective store

Enthusiastically conveying a commitment towards providing unsurpassed Customer Service and ensuring that Lenskart associates are also abiding by keeping Customer Satisfaction as the primary objective for all our stores

Exploring the underlying reasons for recurring customer problems and also going the extra mile to find the solutions for the same

2. Sales Performance

Driving the sales of the assigned stores to meet there monthly/ quarterly and annual targets

Driving the culture of high sales performance expectations, i.e. SALES Leadership

Motivating and inspiring field team to drive for results

Review financial performance at regional level to identify improvement opportunities.

Serve as critical strategy planning link between Corporate and the field organization.

Translate corporate goals including financial returns, sales growth and market share, into business plans.

Assess field capability and establish performance priorities at group level.

3. P&L Responsibility and Maintaining Standard of Performance

Responsible for managing and maintaining store budgets and costs thereby driving planned store

Providing effective on-the-job training and guidance to team members making use of company training modules

Delivering clear, motivating and constructive feedback in a timely manner to all retail associates including Optometrists and Sales Executives at the store

Working in tandem with the L&D Dept. in assessing the training needs of every individual working in the store and giving and scheduling respective trainings

4. Manpower Planning

5. Inventory Management

6. Marketing

Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing

Participating in the various promotional activities in order to increase the foot fall of the customers in the stores; at store level

Maintaining the stability and reputation of the store by complying with legal requirements

7. Security & Hygiene

Maintaining the necessary safety measures in ensuring the safety of the store and customers

3-4 years of retail industry experience as Store Manager preferred.

Salary: INR 3,00,000 - 5,00,000 PA.

Industry:Retail / Wholesale

Functional Area:Sales, Retail, Business Development

Role Category:Retail Sales

Role:Retail Store Manager


Desired Candidate Profile

Please refer to the Job description above

Company Profile



Founded in 2010, By an ex-Microsoft 'techie' with no money but truckloads of relentless passion to make a difference in this world, Lenskart is India's fastest growing eyewear business today.

With a rapidly growing business reaching out to over 1,00,000 customers a month via a unique combination of a strong online business as, uniquely designed physical stores, as well as a first of its kind 'home eye check up' service, Lenskart is revolutionizing the eyewear industry in india.
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Recruiter Name:peyush bansal


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